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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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zeki nur

June 7, 2026

5  out of  5
rating by zeki nur
"Outstanding, professional, attentive service. John is a very educated professional. He has an excellent team to assist his clients."
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Michael Kline

June 5, 2026

5  out of  5
rating by Michael Kline
"Always prompt professional courteous and easy to work with."
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Kristi Archbold

May 21, 2026

5  out of  5
rating by Kristi Archbold
"I have been a client of this office for over 30 years. For many of those years, I have worked with Nicole. She is always so pleasant, patient and professional. She listens carefully to my concerns and fully explains how the insurance works. She gives me options, but never pushes me to choose something I don't want. We've only had one claim for a car that my son used that was totaled by another driver. That driver also had State Farm insurance. They processed our claim quickly and we got a fair price for the car. I am always welcomed in their office and feel that they genuinely care about me as a client and a person. I highly recommend their services."
We responded:
"we appreciate the review Kristi. You and I are lucky to have Nicole working for us. John "
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Dustin Schriber

May 20, 2026

5  out of  5
rating by Dustin Schriber
"I've been with John Carr for 23 years and have never had one slight issue on any claim. Rearended by a guy with no insurance and they had my back the entire way taking care of truck and compensated all lost work. Recently replaced my car and it takes literally one friendly phone call and 5 minutes and taken care of. Everytime I've called its like talking to a friend and not just another business transaction. Missy and the girls are amazing and here's to another 23 plus years !"
We responded:
"Glad we were able to shine for your claim Dustin. Thank you for your continued patronage. John "
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Barry Robins

May 19, 2026

5  out of  5
rating by Barry Robins
"Ive known John for a long time. John has always been there for me and my family from a Professional standpoint and has always responded, replied or kept us updated in real-time no matter what our circumstances have been. More important than all that is the fact that John is a great person and a friend! He just happens to be our insurance agent as well! Thank you John Carr and State Farm for always being there! Barry and Mindy."
We responded:
"Glad to be there for the Robins household. Good people :) John Carr "
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Shelly Westover

May 13, 2026

5  out of  5
rating by Shelly Westover
"We became State Farm customers in 1981 with John Carr. His office staff has always been professional, personable, and more importantly always there when we have questions. They have always gone above and beyond assisting us. Missy is fantastic, she has responded to my questions even on weekend hours! Recently, we have used our homeowner insurance on a large claim, and Missy spotted where we were not being given the best answers by her own company, and she became our spokesperson until the issue was resolved. That type of service is difficult to find. I recommend John Carr and his staff. Thank you, John and Missy."
We responded:
"Thank you Shelly for taking the time to give us a review. Glad Missy was able to step in and help. She is good at that. John. "
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A

May 12, 2026

5  out of  5
rating by A
"Kim facilitated my application for homeowner and auto insurance smoothly and quickly. I needed a quick turnaround for a new home policy for a move, and it was really smooth. I appreciate the care and attention she had. I am looking forward to any further communication because they are so easy to work with!"
We responded:
"Glad Kim was able to get you taken care of. Here to help anyway we can. And "Thank You" for your business. John "
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Lisa Lahr

May 6, 2026

5  out of  5
rating by Lisa Lahr
"Excellent service!! Very professional!!"
We responded:
"Thank you Lisa for giving us a review. John Carr. "
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Hayley S

July 30, 2025

1  out of  5
rating by Hayley S
"Unfortunately, I am changing my review from 5 stars to 1. We had to file our first claim in over 10 years and I really do not appreciate how we have been treated during this process both by the claims department and John’s office. Very disappointing as we have been loyal longtime customers."
We responded:
" Hi Haley, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your disappointing experience during the claims process, especially after being a loyal customer for many years. We strive to provide excellent service and it's clear we fell short in your case. I would appreciate the opportunity to learn more about what happened and see how we can make things right. I left you a voicemail and please feel free to contact me directly at 260-615-2906(my cell #). Your satisfaction is very important to us, and we want to ensure your concerns are addressed. Thank you again for your feedback, and I hope we can restore your trust in our agency. John Carr "
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Brian Rook

July 2, 2025

5  out of  5
rating by Brian Rook
"Any time we have had any issues or even just wanted to lower our costs, Missy and the team have been absolutely amazing to work with. Unlike the stereotypical insurance experience, they take the time to listen, understand the needs, and help you align to that. A few years ago we had a huge storm do some house and fence damage and they were extremely fast to respond, ensured we were taken care of and made the payment process easy when we needed it."
We responded:
"Thank you Brian for your review. Missy does a great job for our State Farm clients. We appreciate your business and the opportunity to work with you. "
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Sherry Roe

May 6, 2025

5  out of  5
rating by Sherry Roe
"Just wanted to mention what a great job State Farm did when I hit a dear recently and had to total my car. They were very helpful in getting things done and me into a new vehicle. Special thanks to Missy! Great job!"
We responded:
"Glad claims could make a stressful situation into a good experience for you. And Missy does do a GREAT job for our office and State Farm customers. Thank you for the review. "
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Leah Hanson

February 20, 2025

5  out of  5
rating by Leah Hanson
"Reached out to John Carr's office on clarity around our 15 year old driving on a permit. Missy addressed my concerns, where to look on our current policy coverages and what steps to take once he gets his license. When I call into the office I always appreciate the breakdown of understanding the answers to my questions."
We responded:
"Thank you Leah for taking the time to compliment Missy. Missy does a great job of taking care of our State Farm clients. We appreciate your business. "
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Evan Wood

February 1, 2025

5  out of  5
rating by Evan Wood
"Missy is fantastic. She was a tremendous help when our son was in a car accident. She was extremely knowledgeable, helpful, and prompt. We appreciate all she did for us, and it was such a reassurance to have Missy’s assistance. I am so thankful we have insurance through John Carr State Farm."
We responded:
"Thank you Evan for the feedback. Missy does a great job for our State Farm customers. I'm glad your claim was a good experience. "
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Lisa Wood

January 30, 2025

5  out of  5
rating by Lisa Wood
"Kim is very helpful and knowledgeable. We appreciate the professionalism, quality, and reasonable prices of State Farm."
We responded:
"Thank you Lisa for taking the time to give us your feedback. Glad Kim was able to assist you with your needs and welcome to our Agency. "
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Larry Sewelin

January 16, 2025

5  out of  5
rating by Larry Sewelin
"She is the "BEST" insurance agent I have ever had!!! I will never change from State Farm. because of her fantastic customer service and close attention to detail."
We responded:
"Thank you Larry for the feedback. I'll pass your kind remarks onto Missy. "
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Hannah Mrazek

December 3, 2024

5  out of  5
rating by Hannah Mrazek
"I contacted John's office to help my sister (who lives in Fort Wayne) get her auto and renters with State Farm. I worked with Abby, who has gone above and beyond and has been EXTREMELY helpful. I have really appreciated all of her help and it’s been a pleasure working with John's office!"
We responded:
"Thanks Hannah for the feedback. Glad Abby was able to get your sister taken care of :)"
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Nicholas Scalzo

October 19, 2024

5  out of  5
rating by Nicholas Scalzo
"It's been more than two years since my personal property claim loses and John Carr went to bat for me with the insurance company. He requested an audit. After the audit was made by the insurance company I was informed by John Carr's office that the amount I was owed was five times more than what I thought for the insurance company made an error, telling me that I owed them money Thanks John! Nicholas W. SCALZO"
We responded:
"I'm glad this all worked out for you Nick. Let's also thank your Account Rep Missy for being a real "Bulldog" regarding her follow up on your behalf. "
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John Wray

September 28, 2024

5  out of  5
rating by John Wray
"Excellent service and very professional."
We responded:
"Thank you John for the review. We appreciate the opportunity to serve you. "
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Tom Richardson

August 27, 2024

5  out of  5
rating by Tom Richardson
"Kim Goodin was excellent in setting up my home and auto insurance with little hassle."
We responded:
"Thank you Tom. It's always nice to get feedback from our customers. "
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Heather Partin

August 9, 2024

5  out of  5
rating by Heather Partin
"I have been with John Carr's office for years now. Recently I had to make not one but two unexpected moves. Kim Goodin was nothing less than amazing and super sweet. She made getting renters insurance so smooth and pain free. Words cannot express how grateful I am for her and the State Farm office. Especially during a very stressful time. Kim, you are much appreciated. Your care, kindness, and hard work does not go unnoticed!"
We responded:
"Thank you Heather for taking the time to compliment Kim. It's nice to get a pat on the back :) "
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Cindy Black

May 15, 2024

5  out of  5
rating by Cindy Black
"So thankful for a relational Insurance Agency! Kim Goodin's kindness and professionalism made it a joy to secure my new auto policy."
We responded:
"Thank you Cindy for choosing my agency. I'm glad Kim was able to make your transition a good experience. "
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Joseph Valdez

February 1, 2024

5  out of  5
rating by Joseph Valdez
"Great price on insurance, nice folks to speak with. Met John on a wood stove inspection in my home. Nice guy, very knowledgeable and respectful"
We responded:
"Good to hear from you Pat. Hope all is well. Thank you for taking the time to do a review. We appreciate you. "
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Rachit Luthra

December 17, 2023

5  out of  5
rating by Rachit Luthra
"Super supportive staff, my POC was Kim E Goodin. She was super helpful and helped me with smooth transition."
We responded:
"Thank you Rachit for the review and your business. Thankful to have Kim on our team to assist clients like yourself. "
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Dusty Roach

October 30, 2023

5  out of  5
rating by Dusty Roach
"had an unusual request and they responded very quickly. Did not overly sell me on combining all of my policies but when i suggested it, they again came through very quickly. Friendly too!"
We responded:
"Thank you Dusty for the review. I'm glad Kim was able to assist you. We appreciate you doing business with us. "
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Colin Brannagan

June 16, 2023

5  out of  5
rating by Colin Brannagan
"Great experience, would highly recommend."
We responded:
"We appreciate your business Colin. I see you worked with Kim. Kim is a long time valued employee. Glad she got you taken care of. "